Intermediary support and forms
Our application and request forms, together with FAQs and helpful guides.
If you need forms, information or guides please see the relevant sections below. For the latest changes in service times and lending criteria click here.
Pre-application forms
Application forms
- Application requirement guide - download (opens in new window)
- Additional Borrowing application - download (opens in new window)
- Buy to let or commercial application form - download (opens in new window)
- Residential mortgage application form - download (opens in new window)
- Additional applicant application form (opens in new window)
- Change of property form
- Mortgage Variation Request application form
Post-application forms
- Broker procuration payment - download (opens in new window)
- Direct Debit Mandate & Declaration - download (opens in new window)
- BTL and commercial Direct Debit mandate - download (opens in new window)
- Consent to credit check additional occupants - download (opens in new window)
- Gifted deposit form (opens in new window)
- Valuation appeal - download (opens in new window)
- Statement of repayment strategy form (opens in new window)
- Statement of assets and liabilities form (opens in new window)
- Statement of Repayment Strategy form - download (opens in new window)
- Free legals guidance
- Product guide - download (opens in new window)
- Offer extensions - download (opens in new window)
- View our SVR history
- Service Level Agreement
- Solicitor Panel information
- Solicitors - Requesting a Redemption Statement / COT
- Vulnerability guidance for intermediaries - download (opens in new window)
Meet our BDMs
Meet the BDM responsible for your area and book an appointment now.
Latest news and updates
Read our latest news, updates and articles.
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Latest news and updates
Supporting first-time buyers in today’s market
Intermediary news
As affordability challenges persist, the role of the broker—and the lender behind them—has never been more important.
We've got more ways to say yes!
Intermediary news
We know how important it is to find solutions that work for your clients. That’s why we’re continuing to look for more ways to …
Kerri Rolfe promoted to BDM
Intermediary news
We are pleased to announce that Kerri Rolfe has been promoted to Business Development Manager.
A smarter way to finance holiday lets — built for today’s market
Intermediary news
The UK holiday let mortgage market hasn’t disappeared. It’s grown up.
We're finalists - and many thanks to you for helping us get here!
Intermediary news
We’re quite chuffed that we’ve been shortlisted in the Best Regional Building Society category in the 2026 what Mortgage Awards…
Criteria and product changes
Intermediary news
We have gone live with a range of criteria and fixed-rate product changes today.
Fixed rates have landed. Let’s get your clients onboard.
Intermediary news
After a small trip away, our fixed rate mortgages are back on the market and ready for your cases.
Updated affordability and income multiple criteria
Intermediary news
We have updated our affordability and income multiple criteria across both standard residential and Shared Ownership mortgage l…
Fixed rate reductions
Intermediary news
Great news — we’re reducing a range of our standard residential fixed rates to support more of your clients.
Have your say in the Moneyfacts Awards 2026
Intermediary news
If you've loved our service, let us know with your chance to have a say in the 2026 Moneyfacts Awards.
The 90's are calling....
Intermediary news
No, not for the Spice Girls, Brit Pop and Nokia phones... but for a new 90% tier in our Shared Ownership range!
No tricks, just treats!
Intermediary news
We’ve resurrected our 5-Year Residential Fixed Rate— it’s back from the dead!